Our promise to you
At QuestCare, we are committed to providing the highest standard of support. Whether you have a suggestion for how we can do things better, a compliment for a team member who went above and beyond, or a concern about your services, we want to hear from you.
Your feedback is vital. It helps us improve and ensures we continue delivering the best possible care across Canberra.
You can reach out to our management team in whatever way is most comfortable for you.
Confidential feedback form
What happens after you make a complaint?
Once we receive your complaint, we will acknowledge it within 1 business day. Our team will investigate the issue, keep you informed of our progress, and work directly with you to find a satisfactory and timely resolution.
Taking your feedback further
We will always do our best to resolve your concerns directly. However, if you feel your complaint has not been resolved by our team, or if you prefer to speak to an independent external body, you can contact the following organisations:
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NDIS Quality and Safeguards Commission Phone: 1800 035 544 Website: ndiscommission.gov.au
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Aged Care Quality and Safety Commission Phone: 1800 951 822 Website: agedcarequality.gov.au
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ACT Disability, Aged and Carer Advocacy Service (ADACAS) For independent, local advocacy support in Canberra. Phone: 02 6242 5060 Website: adacas.org.au