QuestCare Support Coordinators work with NDIS participants to implement all supports in an approved NDIS plan, including informal, mainstream, community and funded supports.
QuestCare offers:
- Level 1: Support Connection
- Level 2: Coordination of Supports
- Level 3: Specialist support Coordination
- Psychosocial Recovery Coaches
WHAT YOU CAN EXPECT FROM YOUR QUESTCARE SUPPORT COORDINATOR
- To maximise the value for money you receive from chosen supports
- To exercise your choice and control, including discussing other service providers
- Implement your NDIS plan as per allocated budget
- To ascertain greater opportunities to explore and connect with community and alternative support options, including culturally and other preferential activities
- To coordinate multiple supports and services
YOUR SUPPORT COORDINATOR CAN ASSIST YOU TO:
- Access a number of mainstream, community, informal and provider options
- Provide advice on service offerings available in your community
- Connect with your preferred options or providers
- Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers
- Negotiate services and prices as part of any quotable supports
- Arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex home modifications required)
- Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
- Link to mainstream or community services (i.e. housing, education, transport, health)
- Strengthen and enhance your capacity to coordinate supports, self direct and manage supports and participate in the community, including providing participants with assistance to:
- Resolve problems or issues that arise
- Understand their responsibilities under service agreements
- Change or end a service agreement
For more advice regarding service offerings in your area please go to https://www.ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers.html.
