Support Coordination

QuestCare Support Coordinators work with NDIS participants to implement all supports in an approved NDIS plan, including informal, mainstream, community and funded supports.

QuestCare offers:

  • Level 1:  Support Connection
  • Level 2: Coordination of Supports
  • Level 3: Specialist support Coordination
  • Psychosocial Recovery Coaches

WHAT YOU CAN EXPECT FROM YOUR QUESTCARE SUPPORT COORDINATOR

  • To maximise the value for money you receive from chosen supports
  • To exercise your choice and control, including discussing other service providers
  • Implement your NDIS plan as per allocated budget
  • To ascertain greater opportunities to explore and connect with community and alternative support options, including culturally and other preferential activities
  • To coordinate multiple supports and services

YOUR SUPPORT COORDINATOR CAN ASSIST YOU TO:

  • Access a number of mainstream, community, informal and provider options
  • Provide advice on service offerings available in your community
  • Connect with your preferred options or providers
  • Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers
  • Negotiate services and prices as part of any quotable supports
  • Arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex home modifications required)
  • Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds
  • Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • Link to mainstream or community services (i.e. housing, education, transport, health)
  • Strengthen and enhance your capacity to coordinate supports, self direct and manage supports and participate in the community, including providing participants with assistance to:
  • Resolve problems or issues that arise
  • Understand their responsibilities under service agreements
  • Change or end a service agreement

For more advice regarding service offerings in your area please go to https://www.ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers.html.

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